Tenth Your card
For customers. Plain English, and short — you scanned a code at a counter, not signed a contract.
Last updated 2026-08-20 · Black Flame Digital Ltd · Shop terms · Data processing · Privacy · Cookies · Your card
Written in-house, not by a solicitor. These documents describe what Tenth actually does, accurately and specifically, which is more than a template can. They still need a UK solicitor’s eye before real customer or shop traffic — particularly the liability, indemnity and data-protection wording.
How it works
- The shop adds a stamp when you pay. Show them the card — they scan it, or type the short code underneath the barcode.
- When the card is full, the shop gives you the reward and the card starts again.
- Your card updates itself. You do not need to open anything or refresh it.
The reward comes from the shop
This matters if something goes wrong. The offer is the shop’s, not ours. Tenth — run by Black Flame Digital Ltd — keeps the count and puts the card on your phone; the shop decides what the reward is and hands it over. If a reward is refused, or the offer changes, that is a conversation with the shop — we cannot make them honour it.
Your rights against the shop as a consumer are unaffected by anything on this page.
What the shop can change
A shop can change its reward or how many stamps a card needs, and the change reaches a card you already hold. We ask them to confirm it and tell them how many customers it affects. We cannot stop them — but if a shop moves the target after you have started collecting, that is worth taking up with them, and the law generally expects offers to be honoured as advertised.
We do not know who you are
No name, no phone number, no address, and no email — we never ask, and the shop cannot add one. What we hold is a random card number and the times you got a stamp.
The trade, so you know: nobody can email you an offer, and nobody can email you when you have nearly finished a card either. The card in your wallet is the whole thing.
Full detail in the privacy notice.
Losing it, and getting rid of it
- New phone? Whatever your wallet moves across, moves. If the card did not come with it, ask the shop — they can look it up by your short code if you know it.
- Delete it any time, from Apple Wallet or Google Wallet. That removes it from your phone and we stop sending it updates. It does not erase your stamp record — for that, ask.
- Erasure deletes the card and every stamp on it, permanently. Ask the shop, or email us at privacy@tenthcards.co.uk. Ask for a copy first if you want one, because afterwards it is gone.
- Untouched for two years? We delete it automatically, stamps and all.
Fair use
One card per person per shop. Stamps are for actual purchases, and only a member of staff can add one — there is nothing on your phone that can. A shop may void a card it can show was abused.
If the shop leaves Tenth
The card stops updating and stops taking stamps. It stays in your wallet, frozen, until you delete it — we cannot remove it for you. Stamps you have already collected are still owed by the shop, so it is worth asking them.
Questions
About the reward, the stamps, or a card that will not scan: ask the shop — they can see your card. About your data, or anything we have got wrong: privacy@tenthcards.co.uk.